Frequently Asked Questions
Everything you need to know about your Naughty by Nature experience.
How will my order be packaged?
We prioritize your privacy. All orders are shipped in plain, unmarked boxes or mailers with a generic return address that does not mention 'Naughty by Nature' or the contents inside.
What is your return policy on intimate apparel?
Due to health and hygiene regulations, we cannot accept returns or exchanges on lingerie, hosiery, or other intimate items once the original packaging has been opened.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for those who need their items sooner.
What will show up on my credit card statement?
To ensure your purchase remains private, your billing statement will show a discreet descriptor such as 'NBN Retail' rather than our full store name.
How do I know what size to order?
Fashion fits vary by brand. We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
Are your products body-safe?
Absolutely. We curate our collection to include high-quality materials such as medical-grade silicone, stainless steel, and phthalate-free fabrics to ensure safety and comfort.